Customer Service Feedback

We have a formal feedback process in place that is followed when addressing any complaints, comments and inquiries received in relation to accessible customer service. Feedback will be forwarded to the appropriate personnel, responded to, documented and tracked. A copy of this and all other policies and procedures related to accessible customer service are available in various formats upon request.

You can contact us to request a Customer Service Feedback form, our Multi-Year Accessibility Plan, our 2014 Accessibility Report or a copy of any of our Accessible Customer Service policies and procedures:  

  • in person at 345 Saskatoon Street, London, Ontario N5W 4R4
  • by calling 519-668-0023
  • by faxing 519-668-6783
  • or by e-mailing